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Our PoliciesThank you for choosing Jenn Jenn’s Peace of cake LLC for your treat needs! We are thrilled to serve you with our delicious candied apples and cookies. To ensure that your treats arrive fresh and in perfect condition, please review our shipping policy outlined below: Order Processing Time: Orders are typically processed within 1-2 business days of receiving payment. During peak seasons or holidays, processing times may be slightly longer. We appreciate your patience during these times. Shipping Methods: We offer standard shipping via reputable carriers such as UPS, FedEx, or USPS. Expedited shipping options are available for those who require their treats to arrive sooner. Additional charges may apply for expedited shipping. Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 3-7 business days for domestic orders. International orders may take longer. Expedited shipping options provide faster delivery times and are available for selection during checkout. Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. Free shipping may be available for orders exceeding a certain amount. Please check our website for current promotions and offers. Shipping Restrictions: We currently ship within the United States and select international destinations. Please check our website or contact us directly for international shipping availability and rates. Certain products may have shipping restrictions due to perishable nature or customs regulations. Please refer to individual product pages for any applicable restrictions. Packaging: We take great care in packaging your treats to ensure they arrive safely and intact. Candied apples and cookies are individually wrapped to preserve freshness and prevent breakage during transit. We may use insulated packaging and ice packs when necessary to protect against heat during warmer months. Tracking Information: Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number on the carrier's website. Delivery Issues: In the rare event that your treats arrive damaged or are missing from your order, please contact us immediately. We will work with you to resolve any delivery issues and ensure your satisfaction. Shipping during Warm Weather: During warm weather months, we take extra precautions to prevent melting or spoilage during transit. Depending on your location and the current weather conditions, we may delay shipping or include special packaging at no extra cost to you. Holiday Shipping: To ensure delivery in time for holidays, please place your order well in advance, especially during peak seasons. We will communicate any holiday shipping deadlines and recommendations on our website and through email notifications. Contact Information: If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team. You can reach us via email at [Customer Service Email] or by phone at 903-817-CAKE (2253) By placing an order with Jenn Jenn’s Peace of cake LLC, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you with delicious treats!
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